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Automated Fare Collection 2.0 (AFC 2.0)

Tap everywhere icon with mode icons to the right
Updated on June 21, 2018

About the Project

Timeline: 2017-2021
Status: Design

Overview

The MBTA's new fare payment system will make paying for transit easier and more convenient. With AFC 2.0, you'll be able to tap and board at any door with a fare card, smartphone, or contactless credit card. Reload using cash or credit card at vending machines at all stations and some bus stops, or go online to manage your account 24 hours a day.

Benefits

  • Board at any door: Readers will let you tap and board at every door on buses and Green Line trains.
  • Faster buses and Green Line trains: With shorter lines and reduced boarding times, buses and Green Line trains will move on more quickly. If you travel by bus, you should be able to get where you’re going 10% faster.
  • Tap everywhere: You'll be able to tap and board the same way on the bus, subway, commuter rail, and ferry. With AFC 2.0, paying your fare won't get in your way.
  • Use your smartphone or contactless credit card: You'll be able to travel without a fare card by tapping your contactless credit card or smartphone. And even if you tap with a smartphone, you’ll be able to reload using cash.
  • Pay before you board more easily: You'll be able to get a new fare card or reload at fare vending machines located in all subway stations, at some bus stops, and even at select retail locations near you.
  • Manage your account: You'll be able to check your balance, reload, access your travel history, or replace a lost card on our new website or by phone at our call center.
  • Accessibility improvements: We’re making the gates wider, and the whole system will be designed for a broad range of accessibility needs by user experience specialists. The website and mobile app will be compliant with digital accessibility guidelines.

Timeline

Time PeriodActivities
Time Period2017ActivitiesRequirements are defined and the procurement process is completed
Time PeriodNov. 20, 2017ActivitiesFiscal & Management Control Board awarded contract to AFC 2.0 Systems Integrator
Download the FMCB presentation
Time PeriodMar. 20, 2018ActivitiesMBTA and Cubic | John Laing finalized contract to advance AFC 2.0
Time PeriodStarting in 2018ActivitiesNew system is designed, developed, and tested
Time PeriodLate 2018ActivitiesDesign sales network, including fare vending machine and retail locations
Time Period2019ActivitiesUpdate MBTA privacy policy to protect passenger and travel data
Time PeriodEarly 2019ActivitiesInstallation begins in stations and on vehicles
Time PeriodLate 2019ActivitiesNew system is rolled out to a limited number of users during pilots
Time PeriodEarly 2020ActivitiesDevelop new fare inspection program
Time PeriodMay 2020ActivitiesNew system is available to the general public, operating alongside the old system
Time Period2021ActivitiesIntroduce new fare structure and products
Time PeriodMay 2021ActivitiesTransition to the new system is complete, and the old system is retired

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Updates

June 18, 2018

AFC 2.0 Policy Changes and Public Input

The AFC 2.0 System will enable the MBTA to make changes to fare policies that many of our customers have advocated for. In order to fully achieve the benefits of AFC 2.0, the MBTA has to make significant policy changes to support the technology. We'll conduct outreach throughout project design and development and will continue after initial deployment.

Contact Information

For all queries and comments related to Automated Fare Collection 2.0 (AFC 2.0), please contact:

MBTA Customer Technology
857-308-AFC2

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